If everything runs normally and as planned, the indicated price is fixed – except for Taxi rides where you always pay the taxameter price – and includes all costs for the ride. However, if there are delays, changes of booking, booking cancellations and other eventualities the following additional fees apply:
Booking changes and cancelations
With regards to booking changes and cancelation there is basically a difference between Quality Taxis and the three limousine booking categories.
|Changes / Cancellations||Quality Taxi||Limousines|
|Cancellation more than 24 hours prior departure||No additional costs||EUR 1|
|Cancellation less than 24 hours prior departure||No additional costs||Full fare|
|Booking changes more than 24 hours prior departure||No additional costs||No additional costs|
|Booking changes between 24 hours and 2 hours prior departure||No additional costs||EUR 5|
|Booking changes less than 2 hours prior departure||No additional costs||Full fare|
|Booking changes/Cancellation after pickup time||No-Show fee (e.g. Berlin EUR 11)||Full fare|
For Quality Taxis you can change and cancel your booking up to your initially defined pickup time. Afterwards changes or cancelations are not possible anymore and you will be charged a No-Show fee, which is defined by the regional taxi tariff (e.g. in Berlin it is EUR 11).
For the three limousine booking categories the following fee rules apply. Cancelations more than 24 hours prior the respective pickup time the cancelation fee of EUR 1 applies (incl. 19% VAT). If the cancelation was made less than 24 hours before pickup time, you will be charged the full fare.
Booking changes more than 24 hours before the respective pickup time are for free. If a booking change is made in between 24 hours and 2 hours prior the respective pickup time the change fee of EUR 5 (incl. 19% VAT) applies. Booking changes less than 2 hours prior the respective pickup time are not possible. You would have to make a new booking and the full fare of your old booking still will be charged
Extras – vias and detours
You wish to pickup someone else (via) or detour on the way to your destination to run some errands? No problem, but be aware that there might be an extra charge. For limousines there is a pre-defined charge for any via and additional kilometer. The specific rates the limousine company charges will be on your booking confirmation. When you do vias or detours with a Quality Taxi the taximeter just keeps on going.
Additional waiting time
Included in the Talixo fare is a certain amount of waiting time. If it you should take more time to arrive at the pickup location, additional waiting time is charged for every minute. For Quality Taxis the regional taxi tariff determines the rate (e.g. in Berlin it is 42 cents per minute). For limousines the rates for additional waiting time may vary, but are mostly between 40 and 60 cents per minute. The specific rate that applies to your booking will be mentioned in the booking confirmation.
No Show Fee
If you completely miss your ride, you will be charged a No Show Fee. For Quality Taxis this fee is derived from taxi tariff regulation and is dependent on the region (e.g. Berlin EUR 11). For limousines we charge the full fare.