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Booking

Why should I pre-book taxis and limousines?

By pre-booking your ride you have access to best prices through Talixo’s discounts and special promotions.

What happens, if I need to change or cancel a booking? How do I do that and what conditions apply?

You can change or cancel your booking via your Talixo Account. Just log in and go to “Bookings”.Under the details of each respective booking you can press either the change or cancellation button.

  • Quality Taxi rides can be changed or cancelled for free up until the pick up time of the respective ride.
  • Limousine rides can be changed or cancelled for free up to 3 hours before the pick up time. If the cancellation is made 3 hours or less before the pickup time, or after the pick up time, you will be charged the full fare of the ride.
  • For Limousine bookings, it is not possible to make changes less than 3 hours prior to the respective pick up time. You will have to make a new booking and you will still have to pay the full fare of your old booking. Prior to the 3 hour deadline you can change and update your booking at no additional cost.
  • Please note that hourly Limousine bookings and bookings for a distance of 70 km or more have a cancellation / change deadline of 24 hours. If the cancellation or change is made less than 24 hours before pickup time, you will be charged the full fare and, in the case of booking changes, you will have to make a new booking.

Every booking change you make, Talixo always tries to get you the same booking conditions as before.

You can find more information on our detailed rules in our terms and conditions.

When is my booking confirmed?

When booking a Limousine transfer you will receive a booking confirmation via email directly after you have completed the booking process.

When booking a Quality Taxi you will receive a reservation confirmation via email directly after you have completed the booking process. You will receive further booking details including driver and car information before your ride both via email and SMS.

How can I be sure that my car is coming?

Once you have received a booking confirmation via email a car is immediately reserved for you. That car may change depending on availability, but the exact details of the driver and type of car will be sent to you via email and SMS right before your pick-up time. This means that you can easily find and contact your driver if necessary.

Pickup

How do I recognize my driver at the airport/train station?

In the case of meet & greet rides, your driver will be waiting for you with a Talixo sign with your name or the description given during the booking process written on it.

For certain airports we run a curbside pick up for Economy rides. In these cases, pick up instructions will be sent to you in your confirmation email and in the email sent just prior to your ride. If you follow these instructions you will be able to easily find your driver, or you can call him on the telephone number provided in the email and SMS sent before the ride.

What happens if I am late?

As soon as you notice that you might be late, please contact your driver directly and notify him about your delay. You can easily find the driver’s phone number in the email and SMS sent to you just prior to the ride. If you should forget to notify the driver about your delay, he will wait for you until the included waiting time has passed. If you don’t arrive within the allocated waiting time without informing the driver or calling Talixo Operations, you will be charged a no-show fee.

The no-show fee for Quality Taxis is the base fee (based on the regional taxi tariff) plus 15 minutes waiting time. This may vary depending on the region and country rules. The no show fee for Limousine bookings is the full fare of the ride.

If you are running late due to flight delays, this is no problem: we actively track and take into account flight delays, so you aren’t charged any extra waiting time for these delays. If you phone us about any other delays, we will ensure that the driver is informed and waits for you. More information on this is available here.

What do I do if my driver is late?

Call the driver directly to see where he is. You find his phone number in the SMS you received before your ride with all the driver details. If you cannot get in touch with your driver please call our Talixo Operations number where one of our Agents will help you to find your driver. You can find the Talixo Operations number relevant to your location in you confirmation emails.

What if my flight is delayed?

The driver knows your flight number and our system actively tracks delays and takes them into account, so your arrival time will be adjusted accordingly at no extra cost.

What if my flight was cancelled?

Normal cancellation and booking change rules apply. As soon as you know about the flight cancellation you should either cancel or change your booking via your Talixo Account.

How does the driver know that I am the right passenger?

Your driver should be waiting for you with a sign with your name or the message entered for your booking on it. He may also ask you for your name and some booking details in order to confirm your identity. Therefore, please keep your booking confirmation handy either as paper printout or on your mobile phone.

What if my destination has changed last minute?

Please notify the driver about your new destination. Your new destination might mean that the cost of your booking changes.

Prices

What is the estimated fare for Quality Taxis?

The taxi fare displayed on the booking is only an estimated fare based on normal regional taxi tariff rates. It is not a fixed price, as it is for Limousine bookings, so you should always check the fare indicated on the taxi meter at the end of the ride - this will be the price that you will be charged.

What does the fare include for limousines?

Economy Class Limousine:

  • Driver with Talixo quality seal
  • Economy Class Limousine (e.g. Mercedes C-class, Volkswagen Touran)
  • 15 minutes included waiting time (or airport 45 minutes)
  • # of passengers according to booked vehicle capacity
  • # of luggage pieces according to booked vehicle capacity

Business Class Limousine:

  • Driver with Talixo quality seal
  • Business Class Limousine (e.g. Mercedes E-class, BMW 5 series)
  • 15 minutes included waiting time (or airport 60 minutes)
  • # of passengers according to booked vehicle capacity
  • # of luggage pieces according to booked vehicle capacity

First Class Limousine:

  • Driver with Talixo quality seal
  • First Class Limousine (e.g. Mercedes S-class, BMW 7 series)
  • 30 minutes included waiting time (or airport 90 minutes)
  • # of passengers according to booked vehicle capacity
  • # of luggage pieces according to booked vehicle capacity

Can the fare change?

The fare for a Quality Taxi is always the fare displayed on the taxi meter at the end of your ride.

Limousines transfers work on a fixed price. You will not have to pay any extra costs unless you arrive to the pick up point later that the waiting time included in the price, or if you make a detour or stop off somewhere, or if you change or cancel your booking after the booking change / cancel deadline.

  1. If you arrive later than the included waiting time, additional waiting time fees will be charged. Lateness caused by flight delays are excluded from this rule.
  2. If you change the ride destination after meeting the driver, the ride fare might change depending on the distance change.
  3. a) Booking changes more than 3 hours before the respective pickup time of your ride are for free. Booking changes less than 3 hours prior the respective pickup time are not possible. You would have to make a new booking and the full fare of your old booking will still be charged to you.

    b) In case of an hourly booking or a booking over 70 km: booking cancellations and changes more are free when made 24 hours before the pickup time, otherwise you will be charged the full fare.

For every booking change you make, Talixo tries to get you the same booking conditions as before. If this is not possible, you will get a notification.

Talixo Quality

What does Talixo Quality mean?

The quality of your driver and vehicle quality are crucial to the perfect Talixo ride. This means that we always ensure that all our drivers are reliable, knowledgeable about their city of operation, friendly and service-oriented. We also ensure that all our vehicles are classy, comfortable, clean, no older than 5 years, and in top condition.

Talixo Quality means that every customer feels comfortable and relaxed, with no stress about arriving to your destination on time and in perfect safety and comfort.

How do we ensure our Talixo Quality?

At Talixo we don’t just promise quality, we actively manage and control it. In order to do this Talixo has an established quality assurance system, which consistently monitors our driver and vehicle quality. All Talixo drivers must complete certain tests and complete the Talixo driver training, developed based on driver association standards. Drivers and vehicles that work with us for long periods are periodically and continually assessed via variety of metrics, to ensure that we only work with the best quality fleets, drivers and vehicles and we maintain the highest possible quality standards for our customers.

Payment

What do I need a 4 digit PIN?

The 4-digit PIN is like your electronic signature, with which you can confirm that you arrived safely at your destination. You will receive the PIN in your booking confirmation and via SMS before the ride. On completion of the ride the driver will ask you to provide him with this PIN number. Once this is done, the payment will be authorized and your credit card will be charged.

What if I can’t find, or I lose my 4-digit PIN?

If you do not have your PIN with you, you still can authorize the payment by signing either electronically or a physical form, to confirm that the ride was completed.

Why do I need to provide my credit card details when I make a booking?

The goal of Talixo is to make taxi and limousine travel as easy, simple and comfortable as possible. E-payment is just one of the ways that we achieve this. By providing all information at the point of booking, you won’t have to pay your driver at the end of the ride, the payment is done electronically once authorized via your PIN or signature.

Once you have booked with us once, Talixo can store your details safely and securely, meaning that for all subsequent bookings you can just choose to use your saved credit card with one click. If you need to you can save several credit cards in your Talixo Account.

Is my payment information safe at Talixo?

Your payment information is handled with maximum care and is secure from unauthorized access. To guarantee maximum security Talixo works together with a renowned PCI-DSS (Payment Card Industry Data Security Standard) licensed payment provider, who complies with the strictest security standards, so you don’t need to worry about providing us with your details.

Talixo Feedback and Contact

How can I give Talixo feedback regarding driver and vehicle?

After each ride you will receive an email that allows you to provide us with feedback on your Talixo experience. You will be able to rate the driver and vehicle as well as comment on general Talixo services and our fleets.

All feedback we receive is stored and analysed, meaning that we can constantly improve our quality and service, ensuring that it is more and more geared towards your needs.

How can I file a complaint or let Talixo know if I am not be happy with the service?

You can contact us at any time via the complaints email address: support@talixo.de. We take your feedback very seriously and one of our quality agents will be in touch with you within a few days of your complaint to resolve any problems as soon as possible.